V EYE P Las Colinas: Eye Doctor in Irving, Texas - Irving, Texas

Kishore Nallamothu

I am writing to express my deep frustration and disappointment with the service I received during my recent visit. Your attitude toward my eye issue was nothing short of unacceptable.

Despite paying a significant amount for treatment, I was met with a dismissive and unprofessional approach. Let me be clear—I did not come expecting charity. I paid for your expertise and care, and what I received fell far below any reasonable standard of professionalism or compassion.

I sincerely hope you reflect on how you treat patients moving forward, as no one deserves the lack of respect and attention I experienced.

Hasam Saiyed

One Customer service who took care of us was extremely rude , non apologetic. I went with my daughter and dropped her at 3:50 pm for appointment at 4 pm. Went home again driving 15 mins to pick my remaining family member for appointment at 4:45 pm. I arrived back at 4:44pm and they didn't checked in which takes 1 mins. They didn't had any sympathy that I drove 30 mins. I drove 30 mins both way to drive based on appointment time. Doctors are awesome - Rita Patel ,But one of customer service member was extremely rude.

Rayford Arthur

As always Dr. Karen Nguyen is very helpful and knowledgeable about anything with your vision. She is a great optometrist and I recommend her to anyone that needs a place to get their vision corrected. Also can not leave out the wonderful staff including Chantel who always goes above and beyond to get you the perfect contacts and glasses. Thank you all for your hard work.

Sally Veon

I have been a patient of Rita Patel at V Eye P for more than 15 years. With cutting edge instrumentation, eye exams have gotten easier and quicker with excellent results.

Linda s Smith

The staff, the assistant of Dr. Patel and Dr. Patel were all great. I appreciate your professionalism.

Farah Hye

Wonderful doctors and super helpful staff! We have been going for years now and highly recommend them!

Rorie

I’ve been seen here for three years now, and appreciate the quality and efficiency of my annual visits. Dr. Nguyen is friendly and answers any questions I have. Chantel is knowledgeable and helped me find the best frames for my features.

L Hersh

Let me preface this by saying I had seen Dr. Patel as a patient prior to the experience I am about detail here. I found Dr. Patel to be highly competent physician. She spent a good amount of time reviewing my test results and explaining the findings to me.

In November 2013 I returned for my annual eye exam. My Rx has changed 'slightly' (Dr. Patel's words). I chose to get my new frames and glasses from Vision City. I received the new lens approximately 2 weeks after I'd chosen my frames. I was feeling some eye discomfort with the new lens and difficulty focusing properly. Initially I chalked this up to my eyes adjusting to the Rx. However, when I was still experiencing these issues after 3 weeks at Dr. Patel's suggestion I went back in to be reexamined.

After the 2nd exam I was told that my Rx was correct, as was the positioning of the alignment of the lens. The explanation given to me by the staff member I spoke to was to continue to wear the glasses. My ‘brain needed to be trained’ to become accustomed to the new Rx. When I told her I hadn’t experienced this problem with the glasses I wore prior to purchasing at Vision City I was told by the same staff member that those lens were probably from a ‘private label’, therefore they couldn’t tell me why I had no problem with them. Also, my previous lens were ‘probably a higher quality’ than the new ones. Interesting, as when I was selecting these lenses I was told the quality of my selection was something I would not find from a ‘big box’ provider. Also curious because the lens I had were purchased from a ‘big box’ provider, Eye Masters (now VisionWorks). I was offered the option to have Vision City rework my lens at an additional expense to me. I declined as I had no faith the issue would be corrected the second time around.

It is now January 2014 and I am still having headaches and cannot properly focus with the ‘higher quality’ lens I purchased from Vision City. I am going back to VisionWorks and have their lab rework the lens properly.