Philip Bipes
1/5
I have been trying to get my refund from my Auntie Anne’s order from 1/1/24. Today is the 29th and still no refund because of poor ordering and out of stock. This has been the worst customer service I have ever experienced and as this Eden Prairie, MN location one of your franchise, you should be aware and ashamed of this. No one should have to wait 29 days for a refund and still counting. Right now it’s like you are a thief, you took my money and didn’t give me anything in exchange, supposed to refund me (have a receipt) but looks like you not even done that yet! Zero stars in my eyes! If I could, that is exactly what you deserve! REFUND MY MONEY BACK!!
Update: I finally got my refund back only because I did file a dispute charges against them. Otherwise I would still be waiting for this company’s horrible response time or lack of. After two requests for a district manager to call me, I got an email from Jeffrey Carter, Director of Operations, this morning saying that I got my refund and accused me of letting the certificate to expire. Which in turn I lost all respect of him, supposedly upper management. After he inserted his foot in the mouth he then just down right avoided the problem and questions. I had to seriously ask him to stop copy and paste his emails response back to me because that is exactly what he was doing. Very basic email stating appreciate the feedback and I will pass this information to the team, so no signs of actual care that they have bluntly lied to me saying that they were giving me something for all the problems that I had right from the start. They sent me something that was expired and can’t even use, so they gave me something is really not the case. The envelope they sent it to me was post marked 1/19, clearly past the expiration date. Once I had confronted about him bluntly accusing me about the expiration, he pretty much became speechless. If upper management can’t do things right, how is the store expected to do it. It starts all the way it up top and clearly sending out expired certificates to shut someone up is their way to do business. I asked Jeffrey to have me speak to his manager, he stated that no one is above him and wouldn’t do it. I asked for one because clearly Jeffrey is not getting it and maybe somebody else will. I do believe that he has a supervisor or boss who is above Jeffrey, according to executive staff on the website show a Tim Foster as a Senior Vice President of Operations. I am going to take a good logical assumption that Tim is above Jeff, so another lie and incapable of doing his job. If they were to do exactly what is right, all of this would have been resolved and the calls, texts, and several emails (most unanswered btw) would have been avoided. If I was the Valerie Daniel - Carter I would want to know how my executive team is handling easy situations which is now being handled so poorly, that I will never give this company another penny. I looked up all your franchises and I love that you are not part of the 1st drive thru Auntie Anne’s in MN closer to me, that owner is saying thank you all because how Jeffrey Carter handled it today and when realizing he got him stuck in the corner, he runs and hide (which I have seen a pattern from some of the staff with this). Time to update your Customer Service training because they are clearly not getting it right.
